Flagship visit
Packet loss assessment
We sit with the actual calls your staff already make and record which spoken words, video frames, and chat bursts never arrive.
Who it is for
Operations leads, call-centre supervisors, clinic coordinators, and office managers in Malaysia whose teams live on WhatsApp voice, Microsoft Teams, Zoom, or an in-house telephone app.
What you leave with
A dated log of packet loss, delay, and freeze moments tied to real conversations, plus a readout that names which stretch of the path is dropping the traffic.
Scope
Measurement on one site (or one remote cohort) across two to three working days, covering the communication apps you already use. We do not swap in a laboratory network.
Included
- A thirty-minute intake to map call hours, rooms, and apps
- Capture during live voice and video sessions, not a one-click speed check
- A written loss and delay log with timestamps you can match to your own recordings
- A sixty-minute readout with the person who ran the capture
Not included
- Rewiring cupboards, replacing switches, or buying headsets
- Negotiating with your internet provider
- Writing or installing software for your staff
How the work runs
- Intake You send typical call windows, the apps in use, and who can take test conversations.
- Live windows We schedule capture during real work, not after the office has gone quiet.
- Measurement Loss, delay, and freeze events are logged against the conversation, desk, and path.
- Write-up You receive a plain-language report, not a raw packet dump.
- Readout We walk the findings and leave you with the next practical question to put to your provider or landlord.
Who runs it. Packet Vertex Point assessors working from Danau Desa, Kuala Lumpur, with travel across the Klang Valley.
Time. Five to eight working days from intake to readout. Capture itself usually occupies two or three days.
Where. On your premises in the Klang Valley, in our room at Danau Desa, or by remote capture when travel is unnecessary.
Preparation and limits
Name the apps, the busiest call hours, and one staff member willing to place and receive test conversations. If we visit, keep the usual Wi-Fi and wired desks as they are; changing them mid-week hides the fault.
We measure the path. We do not change ISP routing, rewrite your communication app, or guarantee a carrier will act on the report. Evening and public-holiday windows are priced separately.
From RM 2,800 for a single-site assessment. Multi-floor or multi-branch work is quoted after intake.
Request an assessment date and tell us which app drops first.
Request this assessment